Difficult conversations are a part of life. Having good communication skills doesn’t mean we never argue; it means having the tools, strength, and confidence to navigate tough situations when they arise.
Whether it’s the coworker with that uncanny ability to push our buttons, simmering tension with a friend, or a charged conversation with relatives at Thanksgiving, we each have our share of challenging moments to muddle through. I remember many family arguments that ended with someone storming out of the room—in a huff, or in tears.
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